TOYOTA CERTIFIED USED VEHICLE (TCUV) PROGRAM OVERVIEW
Quality You Can Trust
Toyota’s timeless commitment to quality, innovation, and durability is the foundation upon which the Toyota Certified Used Vehicles (TCUV) program launched in 1996. With each passing year, the TCUV program has gained momentum―totaling over seven million sales and counting.
7,000,000+ Vehicles Sold
Toyota is extending its selection of certified used vehicles... introducing Gold and Silver certification levels!
Gold Certified
1 | Eligibility: Vehicles up to 6 model years old and 85,000 miles or less on the odometer
2 | Limited Comprehensive Warranty: 12-month/12,000-miles[1]
3 | Limited Powertrain Warranty: 7-year/100,000-miles[2]
4 | 24-Hour Roadside Assistance: 7-year/100,000-miles[3]
5 | Extended Warranty Coverage (items 2, 3 and 4 above) transferable at no cost for added resale value
6 | Quality Assurance Inspection[4] 160-point Minimum
7 | Free CARFAX Vehicle History Report[5]
8 | Standard new car financing rates available[6]
9 | Warranty honored at over 1,400 Toyota s in the Continental U.S. and Canada
10 | Trade-ins accepted
11 | Trouble-free handling of your transaction, including DMV paperwork
SILVER CERTIFIED
1 | Eligibility: Vehicles up to 10 model years old and 60,000 miles to 125,000 miles on the odometer; outside of Gold eligibility parameters
2 | Limited Powertrain Warranty: 12-month/12,000-miles[2]
3 | 24-Hour Roadside Assistance: 12-month/12,000-miles[3]
4 | Extended Warranty Coverage (items 2 and 3 above) transferable at no cost for added resale value
5 | Quality Assurance Inspection[4] 136-point Minimum
6 | Free CARFAX Vehicle History Report[5]
7 | Warranty honored at over 1,400 Toyota Dealers in the Continental U.S. and Canada
8 | Trade-ins accepted
9 | Trouble-free handling of your transaction, including DMV paperwork
OVERLAP SCENARIO
If a vehicle is 0–6 years old and 60K–85K miles, the Dealer can choose to certify as Gold or Silver. In this case, the Dealer will be presented with both the Gold and Silver Quality Assurance Inspections and will have the option to choose whether to certify at the Gold or Silver certification level at this time.
Toyota Certified Warranty and Coverage
Each Toyota Certified Used Vehicle is reconditioned to Toyota’s exacting standards by Toyota Dealer-trained Technicians and backed by an extensive used car warranty. Every Toyota Certified Used Vehicle comes with the following warranty plans.
Gold Limited Comprehensive Warranty[1]
• 12 months/12,000 miles
• Coverage begins from the date of purchase.
• It’s transferable at no cost, for added resale value.
• Covers any repair or replacement of components which fail under normal use due to a defect in materials or workmanship.
• $0 deductible on any repair or replacement of a covered component.
Gold & Silver Limited Powertrain Warranty[2]
• Coverage begins from the date of purchase.
• Gold certification covers 7 years or 100,000 total vehicle miles, whichever comes first.
• Silver certification covers 12 months or 12,000 miles, whichever comes first.
• Covers major engine, transmission components and all internally lubricated parts.
• Offers travel protection that includes lodging and meal reimbursement when more than 150 miles from home.
• Provides substitute transportation reimbursement while your Toyota Certified Used Vehicle is undergoing repair.[3]
• It’s transferable at no cost, for added resale value.
• $0 deductible on any repair or replacement of a covered component.
24-Hour Roadside Assistance[3]
• Toyota Certified Pre-Owned buyers are covered 24 hours a day, 7 days a week during the term of warranty. Coverage begins from the date of Toyota Certified Used Vehicle purchase.
[1] 12-month/12,000-mile Limited Comprehensive Warranty for Gold Certified vehicles up to 6 model years old or 85,000 miles or less: Whichever comes first from the date of Toyota Certified Used Vehicle (TCUV) purchase. Program available in the continental U.S. and Canada. See TCUV Warranty Supplement for details.
[2] Limited Powertrain Warranty for Gold Certified vehicles covers 7 years or 100,000 total vehicle miles, and for Silver certification covers 12 months or 12,000 miles, whichever comes first from the date of the Toyota Certified Used Vehicle (TCUV) purchase. Program available in the continental U.S. and Canada. See TCUV Warranty Supplement for details.
[3] From the date of the Toyota Certified Used Vehicle (TCUV) purchase. Covers most services, including flat tires, lockout service, jump starts, fuel delivery up to 3 gallons, no more than 2 times per month, and towing for mechanical breakdown or collision recovery to the nearest Toyota dealership, except alternative fuel vehicles, including electric and fuel cell vehicles, which may be towed to an authorized charging or fueling station. Services provided exclude any parts required. Program available in the continental U.S. and Canada. Restrictions and exclusions may apply. See TCUV Warranty Supplement for details.
[4] Time and Mileage coverage periods for Toyota Certified Used Vehicle plans are measured from the date the vehicle was first delivered into service as a new vehicle and zero miles. Time and Mileage coverage periods for Certified Plus Used Vehicle plans are measured from the expiration of Toyota Certified Used Vehicle Limited Comprehensive Warranty. Coverage expires upon reaching the maximum time or mileage of the coverage period selected, whichever occurs first. See your Agreement for complete terms, conditions and restrictions. Program is not available in all states.
[5] CARFAX® Vehicle History Reports™ are a required part of every Toyota Certified Used Vehicle. See your local Dealer for details.
[6] Rates mentioned are for standard new car rates, and do not include new car specials or subvented rates. Not all buyers will qualify. Financing available through Toyota Financial Services for qualified buyers only.
TCUV SILVER LAUNCH: FREQUENTLY ASKED QUESTIONS
Please reference the below for commonly asked questions about the expanded certified program with TCUV Silver.
Q. Is the certification and RDR process changing?
No, the process will remain the same. The Dealer shall indicate if the vehicle will be certified as Gold or Silver on the RO, and the TCUV Silver Quality Assurance Inspection will be available if the vehicle qualifies for the TCUV Silver offering.
Q. Can Dealers use a digital or paper checklist for TCUV Silver?
Once the TCUV Silver offering is activated for the Dealer, only digital versions of the checklist will be available for both TCUV Gold and TCUV Silver.
Q. For the overlap scenario, who decides if the vehicle should be certified as Gold or Silver?
The Dealer shall decide BEFORE the recon process and include on the RO for the Technician. They will then select the appropriate inspection checklist. If it is not on the RO, the Technician shall ask the Dealer.
Q. What are the differences between the Gold vs. Silver checklists?
There are 24 inspection point differences primarily related to cosmetic considerations. Safety and mechanical standards remain the same.
Q. Are there scenarios when a vehicle would not qualify for either program?
Yes, vehicles that are 7–10 years and 0–59K do not qualify for either program.
Q. Can Silver vehicles have aftermarket parts?
No, like the existing program, Silver vehicles cannot have modifications; aftermarket and reconditioned parts must be original equipment manufactured (OEM).
Q. Where can Dealers see if a vehicle is Gold or Silver once it is certified?
Dealer Daily
Q. What if the Dealer wants to change the certification level?
The Dealer shall de-certify the vehicle and start the certification process over.
Q. Will there be national marketing for TCUV Silver?
From a media perspective, the plan is to begin marketing efforts in the new fiscal year after the pilots and initial deployments.